Why Should I Use Tiaphari?
Tiaphari is an Online Marketplace that provides all transportation needs. Currently, available services at Tiaphari include car rental and shuttle bus. You do not have to be bothered looking service providers, because it is safer, easier and more reliable in Tiaphari.
In Which Cities Are Tiaphari Car Rental Services Available?
Tiaphari car rental service is currently available in the following cities:
How To Make an Order on Tiaphari Car Rental Services?
You can book Tiaphari car rental service through Website (https://Tiaphari.com) or Tiaphari Application which you can download on Playstore or Appstore. For complete instructions, go to How to Book Tiaphari Rent Car.
How To Calculate Prices on Tiaphari Car Rental Services?
The prices listed on the Tiaphari app and website are only the price for the use of inner city. For the use of a car out of town will incur an additional charge. Price does not include operational cost (Toll, Parking, Meals for Drivers and others).
How Is The Maximum Limit Of Using A Car Rental With Drivers?
Rent a car with drivers in Tiaphari divided into 3 types which are 6 Hours, 12 Hours and Fullday. Any use of the car, there is a time limit which is until 10:00 PM or 22:00 and if over time limit, it will be charged overtime.
Can we rent a Car Off Key in Tiaphari (Without Driver)?
Yes, Tiaphari wants to answer all your needs in car rental needs. To rent a car off key you are required to complete procedures that have been set by Tiaphari:
You are willing to be surveyed and complete the requirements of a car rental off key or Without Driver (Copy of ID, Driving License, Family Card, Electricity / Telephone Account, Credit Card and NPWP) and will be charged survey fee. Minimum booking and car rental off key is 3 days.
What Are the Procedures of Car Rental Off Key (Without Driver) On Tiaphari Car Rental Service?
You are willing to be surveyed and complete the requirements of a car rental off key or Without Driver (Copy of ID Card, Driving License, Family Card, Electricity / Telephone Account, Credit Card and NPWP) and will be charged survey fee. Minimum booking and car rental off key is 3 days.
How To Limit the Use Of Cars For Car Rental Outside the City?
Limitations of car use out of city are different for each rental company. You are required to contact us first to know the cost of the use of cars outside the city.
What If Car that I Rent Hits Something?
If you rent a car with a driver, you do not have to worry if the car you use hits something because all the costs will be covered by the rental. However, if you rent a car without a driver or off key, then all the cost of damage will be completely and fully covered by yourself.
What If I am Late to Return the Car?
You will be charged overtime in accordance with the duration you have used. Overtime fee is 10% of the daily rental price and the maximum overtime is 3 hours. If passing through 3 hours, you will be charged full day rental fee.
Could I rent a Car for Someone Else?
Yes, you can make a car reservation that you want to rent for someone else. However, you are required to inform to us first the contact details that will be picked.
When Should I Make a Booking Before Using It?
Generally, you can rent a car at Tiaphari anytime. However, to ensure the availability of the car that you want, you should order 4 hours earlier.
Could I Reschedule the rental schedule?
The trip can be reschedule maximum 2 weeks from the start of the initial rental schedule
New Information
Rent with driver only serve trips within the city in accordance with PSBB regulations and local area lockdowns
What if the car that I want is not in search?
If you can not find the car that you want, you can contact us at
Available onWeekdays (09:00 – 17:00 WIB)Weekend (09:00 – 17:00 WIB)
Available onWeekdays (09:00 – 17:00 WIB)Weekend (09:00 – 17:00 WIB)
How To Make Orders On The Shuttle Service?
Tiaphari shuttle service is currently only available in apps which you can download on PlayStore or Appstore.
How about E-ticket Delivery?
After payment is successful and we receive, e-tickets will be sent to your email address. If your e-ticket has not been received, you can contact our Customer Service.
Is My E-ticket Can Be Used By Someone Else?
No, your E-ticket can not be used by someone else. Tiaphari reserves the right to refuse passengers if the E-ticket is not in accordance with the identity or in the data manifest passengers.
When Should I Make a Shuttle Order?
A shuttle booking is required to book 1 day before departure.
Would I Order a Shuttle To Others?
Yes, you can make shuttle reservations for other people. You are required to inform our Customer Service of the passenger shuttle details.
What if the trip that I want is not in search?
If you can not find the trip that you want, you can contact us at
Available onWeekdays (09:00 – 17:00 WIB)Weekend (09:00 – 17:00 WIB)
Available onWeekdays (09:00 – 17:00 WIB)Weekend (09:00 – 17:00 WIB)
How Do I Make Reservations On Special Car Service?
You can order special car Tiaphari service through Website (https://Tiaphari.com) or Tiaphari Application which you can download on PlayStore or Appstore.
Can I Make a Special Car Booking Order For Wedding?
Yes, you can order super car service for wedding. You can inform your reservation through Customer Service.
Is Special Car Service Booking Already Include Driver and BBM?
Yes, to order super car service is included All in.
Can we rent a Car Off Key in Tiaphari (Without Driver)?
No, you can not order special car service with off key.
How To Limit the Use Of Special Car?
Limitations of the use of a different car for each car each rental company. You are required to contact us first to find out the cost of using a special car.
What If I am Late to Return the Car?
You will be charged overtime in accordance with the duration you have used. Overtime fee is 10% of the daily rental price and the maximum overtime is 3 hours. If passing through 3 hours, you will be charged full day rental fee.
What if the special car that I want is not in search?
If you can not find the special car that you want, you can contact us at
Available onWeekdays (09:00 – 17:00 WIB)Weekend (09:00 – 17:00 WIB)
Available onWeekdays (09:00 – 17:00 WIB)Weekend (09:00 – 17:00 WIB)
How Does Payment Method In Tiaphari Service?
Tiaphari has a variety of payment methods as follows:
How does the Security Guarantee For Transaction Using Credit Cards?
All credit card transactions are secured with Secure Socket Layer (SSL) data encryption technology and also 3D Secure for fraud protection.
Is Payment Method Replacementable?
If you want to change the payment method, you can wait until the expiration of the booking expires and reorder with the payment method you want.
If I Make Payments but It Does Not Match with Bills, What Should I Do?
If you make more or less payment of the nominal amount you have to pay, then your reservation will not succeed. If it happens, you can contact Customer Service.
If I Make Payments Through the Payout Deadline, What happens to my transaction?
Your booking will not work and your payment will be automatically rejected by the system.
How About My Rental Cost That I have Paid If I Cancel a Reservation in Tiaphari?
No refund for cancellation rentals
What If I Want to Cancel Reservations on Tiaphari?
You can cancel the booking by contacting us at:
Available onWeekdays (09:00 – 17:00 WIB)Weekend (09:00 – 17:00 WIB)
Available onWeekdays (09:00 – 17:00 WIB)Weekend (09:00 – 17:00 WIB)
How to Contact Tiaphari If I Have Any Further Questions?
You can contact us through some channels that we provide, as follows:
Available onWeekdays (09:00 – 17:00 WIB)Weekend (09:00 – 17:00 WIB)
Available onWeekdays (09:00 – 17:00 WIB)Weekend (09:00 – 17:00 WIB)
What is Tiaphari Deals?
Tiaphari deals is an e-voucher collection platform from Tiaphari partners. The Vouchers are limited, it is the privilege of being registered user. So make sure you claim the voucher faster than the others.
How to get the voucher?
Tiaphari deals is an e-voucher collection platform from Tiaphari partners. The Vouchers are limited, it is the privilege of being registered user. So make sure you claim the voucher faster than the others.
Where can I use the voucher?
You can use the voucher at the merchant store as stated on the voucher you claimed.
How can I see my voucher?
You can see all the Tiaphari Deals Vouchers you have claimed successfully by go to My Deals page on Tiaphari Platform or enter this link
When can I redeem my voucher?
You can redeem it anytime before the validity of the voucher is over
Why can I not redeem my voucher?
There is a possibility that you can’t redeem the voucher because it is already exceeded the promo period. You may contact Tiaphari customer service about the redeem problems.
Can I recommend my Tiaphari Deals to my friends?
Yes, you can recommend the voucher which available in Tiaphari Deals by clicking the share button in detail voucher page on Tiaphari platform.
How do I add my business to Tiaphari Deals?
You can add your business in Tiaphari Deals by go to affiliates page on Tiaphari Platform and our team will follow up your registration less than 24 hours.